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witsend's avatar
witsend
Helpful | Level 5
7 years ago
Solved

Dropbox stopped working on Ubuntu 18.04 LTS; advanced re-install did not help

Hi, I have been using DB for years; these days, I use it to sync files across 3 computers; all of them with a different version of Ubuntu Linux. On two of these computers, DB works great. However, o...
Install
  • Здравко's avatar
    Здравко
    7 years ago

    Hi twometers,

    If you can't open Dropbox's site then the application can't be able to link any account and the problem isn't in Dropbox application, definitely, neither Ubuntu (not as a system, but can be some settings). Can you access some other (non company, external) site? You have to solve the network problem initially (wherever it is).

    Hope this gives some direction. :wink:

witsend's avatar
witsend
Helpful | Level 5
7 years ago

I am 99% sure, since I did an "advanced re-install" (where you are supposed to delete both ~/.drobpox and ~/.dropbox-dist first).

But I'll double check tonight (when I have access to my home computer).

BTW, account linking is prompted through a pop-up window, right? Is there any way to do it manually? (editing a config file, or running some command from the CLI).

 

Здравко's avatar
Здравко
Legendary | Level 20
7 years ago

Exact way dropbox uses to prompt for link depends on GUI availability. Could be web link printed on console, if GUI is missing.

PS: Also make sure you are logged in your dropbox profile, in your default web browser, in advance!

  • twometers's avatar
    twometers
    Explorer | Level 4
    7 years ago

    I am having the same issue as well. Dropbox app won't connect and I cannot open the Dropbox.com site on any browser. I have our network team looking at it, but I cannot tell if it is a Dropbox, Ubuntu, or network issue. 

    The issue started last friday like the OP. 

    • Здравко's avatar
      Здравко
      Legendary | Level 20
      7 years ago

      Hi twometers,

      If you can't open Dropbox's site then the application can't be able to link any account and the problem isn't in Dropbox application, definitely, neither Ubuntu (not as a system, but can be some settings). Can you access some other (non company, external) site? You have to solve the network problem initially (wherever it is).

      Hope this gives some direction. :wink:

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