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Dropbox stuck on "Starting..." on Windows Server 2016
We have a Dropbox installed on a Windows Server 2016. In every accounts, when starting it, a popup displays "Your computer is currently offline. Please check your network settings". When putting the ...
> can you confirm that only one user account accesses the given Dropbox folder and that this folder is located on the main drive of your computer or on a drive that's physically connected to the computer
Yes to all of your questions. Dropbox runs autonomously as the user with its own Dropbox folder. It's also presently alone on the server for that user. The Dropbox folder still doesn't exist as Dropbox never got there. So, in a way, it's presently setup like for a regular Windows.
Does the Dropbox app leave some logs somewhere to tell where it's stuck? My guess is that it doesn't see the network at all, even though it's up. But we're getting no logs whatsoever.
Walter
Dropbox Community Moderator
Dropbox Community ModeratorThanks for the additional information AZI_doum - much appreciated.
Would it be OK if we sent you an email to have a further look internally at this point?
Sure, any period on the beginning of next week would be ok for me, at your convenience.
Hi, I can't access that ticket to view the reply:
Ticket #23763378: Dropbox Community Support - Follow Up
Hi,This is an automated response to your Dropbox support request.
There’s an update on your support ticket from Shane, the agent working with you on your support request.
You can view it by logging in to your customer portal at https://dropbox.com/support.
Please be sure to log-in with your Dropbox credentials associated with the email address on this ticket.
If we don’t hear from you in the next few days, your support request will be closed. You can reopen it at any time.Thanks,
Dropbox SupportThanks for your reply. The reply was there indeed, I just found it. Sorry for the inconvenient.
