Forum Discussion

ned666's avatar
ned666
Helpful | Level 6
4 years ago
Solved

Dropbox tells me to right click on folder and choose Smart Sync but I don't have this option

Smart Sync is broken for me, but the hint that Dropbox gives me to right-click on a folder and choose "Smart Sync" makes no sense:     I don't have this option when I right-click in Wind...
desktop
Setting up the apps
  • Megan's avatar
    Megan
    4 years ago

    Hi ned666, happy Monday! 

     

    Let's see what we can find on this together! 

     

    Have you tried re-starting your device? I'd also try re-installing the app real quick, to see if this changes things. 

     

    Keep me posted on the results. 

ned666's avatar
ned666
Helpful | Level 6
4 years ago

Hi, yes, reinstalling helped regarding SmartSync, but now I'm struggling with other problem.

1. Dropbox is stuck at "Dowloading 3 files" since Monday
2. I cannot figure out which 3 files, because the syncing icon overlays are not visible anymore in Windows Explorer
Will try to figure it out myself first, if it doesn't help I will open a new thread.

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Thanks for all the updates, ned666!

 

As for the syncing of the app, I'd suggest a restart, or even for you to sign out of the app and then back in. 

 

Let me know how it goes in any case. 

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