Forum Discussion

ned666's avatar
ned666
Helpful | Level 6
4 years ago
Solved

Dropbox tells me to right click on folder and choose Smart Sync but I don't have this option

Smart Sync is broken for me, but the hint that Dropbox gives me to right-click on a folder and choose "Smart Sync" makes no sense:     I don't have this option when I right-click in Wind...
desktop
Setting up the apps
  • Megan's avatar
    Megan
    4 years ago

    Hi ned666, happy Monday! 

     

    Let's see what we can find on this together! 

     

    Have you tried re-starting your device? I'd also try re-installing the app real quick, to see if this changes things. 

     

    Keep me posted on the results. 

ihatedreaming's avatar
ihatedreaming
New member | Level 2
4 years ago

Hi , not sure if anyone can help me or how to contact anyone. Sadly I use Dropbox. I actually hate it however all my files and folders dating back years are in it. I didn't know that files were still on my Mac and now have run out of disk space. I have read some of the online advice and it says I need to make some files online only. This is fine however to do this I need to access preferences and do some hovering? I have no dropbox icon in the tool bar ( also cannot for the life of me figure out how to get this back) . Then I understand I can make some files online only? How can I do this if I cant access the preferences??? Makes no sense at all to me at all. I can only access dropbox via finder and obvs dont have a right click( ?) as its a Mac? Is there anyway I can speak to someone or get any advice on this before I throw my laptop out of the window? 

Mark's avatar
Mark
Icon for Super User II rankSuper User II
4 years ago

ihatedreaming if you have no icon on the status bar Dropbox isnt running.

 

Simply start it from within the Applications folder and you will find it and also get the rightclick menus 

  • ihatedreaming's avatar
    ihatedreaming
    New member | Level 2
    4 years ago

    WOW thanks Ill try what you suggest...

  • ihatedreaming's avatar
    ihatedreaming
    New member | Level 2
    4 years ago

    Hey. Ive done all that and it seems to work!!! Thanks so much. If only this info was in the FAQ's would make like easier. Ive now managed to allocate old folds to online only so will see how I get on. Hopefully this will free up some disk space..... Thanks so much for helping out and giving such great and super quick advice. Ill shut the window 

    • Mark's avatar
      Mark
      Icon for Super User II rankSuper User II
      4 years ago

      ihatedreaming pleased its sorted, but, it is sorta common sense that to use Dropbox features and capabilities that the application needs to be running 😉 

      • ihatedreaming's avatar
        ihatedreaming
        New member | Level 2
        4 years ago

        Im not a tech head or a super user so pardon my ignorance but I wouldn't know about 'running' just a user trying to get help. I got it so I thank you. You've been helpful - 😉

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