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Dropbox won't open but says it's open so I can't uninstall
Setup a new user in Mac High Sierra. All works fine except Dropbox. I open it but no window appears. I try to delete it so I can set it up again but it won't move to the Trash because it says it's open. I have made sure it is not in Log0n Items and it doesn't appear in force quit.
I've tried going back to a previous user to delete it but same problem. I've made sure both users have all permissions. What else can I try to delete it and reinstall?
Someone else posted that the answer is in HKEY_USERS{SID}\Software\Dropbox, but I have no idea how to get to that and web search revealed nothing.
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- I’ve already did that and uninstall and reinstall 3 times. Luckily I saved all my files on external HD.
Ok ScottTexProp, You have a backup so may be the easiest way is to remove the Dropbox directory completely. Open Windows file explorer and using Ctrl+L key combination focus changes to address line. Clear the line and paste there "C:\Users\Userp" (without quotes, of course) and push Enter. After that, locate the Dropbox folder below and remove it permanently (mark the folder after that press Shift+Del and finally confirm the removal). An alternative could be in a terminal window just type "rmdir /s /q Dropbox" (again - without quotes and without change the current working directory, which have to be: C:\Users\Userp). After that try install and see what error message appear, if any. :wink:
