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Dolphining's avatar
Dolphining
Explorer | Level 4
9 years ago
Solved

Dropbox Won't Open, Sync, Uninstall or Reinstall on Windows 10

Been running dropbox on my computer without a problem for over a year. Just realized today that it hasn't synced for about the past week. Running on Windows 10. Also running Symantic Enpoint Protecti...
desktop
Uninstall
  • Sanchez's avatar
    Sanchez
    9 years ago
    Hey Dolphining, welcome to our forum! 

    This would be my course of action, if I have understood your situation correctly: 

    • uninstall Dropbox
      • open your task manager (right-click on task bar, choose task manager)
      • click on Processes (show processes from all users if necessary)
      • find any Dropbox related processes and end them (End Process)

    • now try installing our desktop app from scratch
      • I would download the offline installer and install it
      • I would also disable the Symantec program, and any other security/firewall/etc. app

    • If the above doesn’t do the trick, I would then try JaneA’s solution for the Error 2 scenario
    Check this out, and let me know when you get a chance :wink:
     
    Thanks! 
Dolphining's avatar
Dolphining
Explorer | Level 4
9 years ago

I went ahead and deleted all of the dropbox files and dropbox folder as well. Then cleaned up local files and everything else on C: that said dropbox. I wasn't able to find DbxSvc, which still ran on startup, but after stopping it an making sure absolutely everything else was deleted I was able to get the offline downloaded dropbox installer to work. It's now syncing again.

Note, this was done while the firewall and Symantic Enpoint was running, so that wasn't the issue.

I still don't know what caused the problem. A little affraid that it's going to happen again when there is some kind of Windows update. Any idea what caused it?

Thanks! 

Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
9 years ago

Hey Dolphining, 

I appreciate your prompt follow-up here, so glad to hear this was sorted! upside-down face slightly smiling face Robot

If it's not too much trouble for you, would you mind taking a minute of your time to fill out a survey sharing your experience using the Dropbox Community? You can access it here: http://bit.ly/2lNKIxT .
 
[ Please feel free to get back in touch here at any time if you have any other Dropbox questions or experience any issues in the future. ]
 
Happy Dropboxing, wishing you a great rest of the day, 
JaneA
  • KeithMould's avatar
    KeithMould
    New member | Level 2
    7 years ago

    Hi

    I am having a similar problem. Dropbox stopped syncing and now I can't get it to run, even running as Adminstrator.

    Uninstalling fails. I have followed your solve above, but it requires uninstalling which fails!

    Using the offlineinstaller I got it to reinstall but it won't start still. Now it says  dropbox/client/dropbox.exe can't be found even when I am running dropbox/client/dropbox.exe directly from the dropbox folde! Same when running as administrator.

    Please help. I am running Win 10

    Keith

    • Jane's avatar
      Jane
      Icon for Dropbox Staff rankDropbox Staff
      7 years ago
      Hey KeithMould, thanks for pinging me here with this in-depth description; let’s take it from where you’ve left off on your end! 
       
      If it’s not too much trouble for you, would you mind checking back whether an advanced reinstall helps you get this sorted on your end? Would you mind giving it a go whenever you have a little spare time & let me know of the outcome here? Thanks in advance & I’ll be awaiting your next message! 
      • KeithMould's avatar
        KeithMould
        New member | Level 2
        7 years ago

        Hi Jane. The advanced reinstall requires you to first uninstall, but it is the uninstall that is failing. I have even tried a power uninstaller but the same error occurs.

        Keith

    • cosmict's avatar
      cosmict
      Explorer | Level 4
      5 years ago

      Same here! Suddenly my Dropbox wont start. Restart didn't help. I tried to reinstall but it also won't uninstall. I tried offline instalation - didn't help. I killed all the processes, run uninstall as admin but still it fails to uninstall.

      I have no clue what to do? Tried everything I know and  people here suggested. Running Win10.

      Help?!

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