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138 Topics

Dropbox desktop app is causing system crash after a reinstall
Hi all, We recently uninstalled Dropbox and then reinstalled it. It started syncing and ran for about 36 hours before system completely crashed — the BIOS screen came up and there was nothing we could do. Took it to a computer tech to get it running again. We tried reinstalling Dropbox again, but the same thing happened — it crashes, and we still can’t figure out what’s causing it. Could it be a particular file inside Dropbox that’s triggering this? It used to work perfectly fine before, so this is really puzzling. Has anyone else experienced something similar or found a fix? Thanks in advance!
Solved
larsd888
2 months ago Place Apps and Installations
163Views
0likes
7Comments
Unable to uninstall the desktop app on Windows 11
Application Affected Dropbox Windows 11 Operating System/Browser (if using the web) (Windows 11) Dropbox App Version (if using the app) (235.4.5905, assuming the installed apps screen is correct) Question or Issue Hello, I've been trying since last night to uninstall the app for Windows 11. It'll make it about 3/4 of the way through the uninstallation process and stops there. Based on some digging I did online, this seems to be a common thing. I followed all the steps here and it did not resolve the issue for me. (The only folder I could not delete was the one in %PROGRAMFILES(x86)%, it said something was in use somewhere.. no idea where as I cannot currently open the app at all which is what lead to me trying to uninstall in the first place. Any help would be appreciated. This is very frustrating.
requiredname
2 months ago Place Apps and Installations
68Views
0likes
3Comments
Dropbox desktop app has stopped syncing files after an update
Application Affected Dropbox for Windows Device Dell Latitude 5520, 5550 Operating System/Browser (if using the web) Windows 11 24H2 Dropbox App Version (if using the app) 232.4.5988, 233.4.4901 Question or Issue Two users in my organization have started having a problem where their files are no longer syncing. The tray icon had a syncing symbol, and some number of files in file explorer had the syncing icon (arrows), but nothing in Dropbox would actually update. Marking files as offline only didn't resolve the issue. Updating from 232.4.5988 to 233.4.4901 (in both cases) did not resolve the issue. Uninstalling and reinstalling did not resolve the issue, and now both users are stuck in an indexing loop where files appear to be indexing, but indexing will either restart, or it will finish and the previous behavior of forever syncing will return for a while, then start indexing again. The Dropbox app works fine with their accounts on other machines. Is there a more aggressive uninstall process we should follow? Is there an old version of Dropbox we could install overtop? I'm seeing a couple similar posts recently, but not enough to make me think this is a widespread issue. My machine is running 232.4.5988 and doesn't have the issue.
Solved
themanicotti
3 months ago Place Apps and Installations
187Views
0likes
3Comments
Unable to completely delete the Dropbox desktop app before migrating to a new computer
I've always had good luck using Apple's migration assistant. Whenever I get a new Mac, I always change the Home Folder name. I do this because the old Mac is often repurposed to another family member. So the old Mac is called “macmini2018” and the new Mac will be called “macmini2025”. The problem is, Dropbox (and iCloud) hates this. So, I always delete Dropbox from the old computer before I use migration assistant. Once I've migrated over to the new Mac, I change the Home folder name, then I reinstall Dropbox. Everything I read on the Internet tells me I must thoroughly delete Dropbox. Doing this is not easy, so far I have found around 30 files. (I use “AppCleaner”, which is always been good at deleting apps and their supporting files. But it does not find everything.) Currently, I am struggling with some Dropbox files and folders that I cannot delete, EVEN USING TERMINAL. Maybe I'm unusual, some people can just name their home folder “BobsMac” and use it forever. I don't see how I can do that. Thank you for any advice.
DolphinU1
3 months ago Place Apps and Installations
127Views
0likes
7Comments
My computer is registered twice on my Security page and I cannot remove it as I'm getting an error
Hello, For some reason, my computer (Mac OS) is registered twice on my dropbox account. I have tried uninstalling dropbox from the computer, but that doesn't seem to help. I have tried unlinking it from the web UI under Security > Devices, but every time I try, I get a little error notification that says "Failed to unlink [computer]. Please try again later." Any thoughts on how I can resolve this? Thanks!
Jonnay
5 months ago Place Apps and Installations
255Views
0likes
10Comments
I tried deleting the Dropbox app, but it also started deleting my Dropbox files.
Hello. I cannot seem to figure out what is happening. I was trying to upload/download/move files yesterday and it was going extremely slow. A pop-up informed me that "if things were uploading slowly, install the app on your computer to upload faster." So I did that and now it is EATING UP all my storage on my computer to the point where I cannot open or save anything. I tried deleting it, but then it appeared to be deleting everything in my account so I panicked and cancelled the deletion. Please help.
Rebeccahelp
5 months ago Place Apps and Installations
90Views
0likes
2Comments
Can you remove the space in the dropbox folder name ("Dropbox (Company-Name)")?
I'm using my companies business dropbox account. And it created a folder called "Dropbox (my companies name here)". Is there a way to remove the space between "Dropbox" and "("? I don't want to have a space in the path. So the folder name will become "Dropbox-Company" or "Dropbox_Company" or something, but not space. It seems impossible.
Solved
Vincent M.9
5 months ago Place Apps and Installations
45KViews
68likes
139Comments
Green or blue icons on my files after uninstalling the Dropbox desktop app on Windows
Hello! I just uninstalled dropbox on one of my computers and something really bad happened! Now all of my files on my computer have a green box with a white checkmark or a blue box and 2 arrows pointing right in the bottom left corner. I tried absolutely everything to fix this [a whole day] Please tell me you can fix it! btw I am not leaving dropbox I am just uninstalling on a specific computer! I attached a pic of the problem! Talk Soon, Steve
Solved
stang92x
6 months ago Place Apps and Installations
307Views
0likes
7Comments
My Windows desktop app hasn't worked since I've left China and I can't uninstall it either.
I am having the exact same problem as described in the below thread, however the discussion was turned off: https://www.dropboxforum.com/discussions/101001016/cant-seem-to-be-able-to-uninstall-dropbox/630787 I am having this exact same issue, after many years of no issues with Dropbox I went to China and the service stopped working. Thought I would wait until I left the country to try anything in case just leaving the country fixed it. I have now left China and am having the exact same issue...tried uninstall, didn't work and nothing in the above thread worked either. The very nature of opening the uninstall window is adding a "Dropbox" process to the task manager, I am assuming preventing the uninstall. Can someone please assist with helping me uninstall this? In 20 years I have never been unable to uninstall a program from a computer, this is crazy.
jstroming
6 months ago Place Apps and Installations
226Views
0likes
7Comments
Dropbox re-install logs back in to old account without prompt
My Dropbox 224.4.4811 isn't syncing to my macOS 15.4.1. The "Dropbox" folder is empty. It's empty here /Users/brandon/Library/CloudStorage/Dropbox. Yet the menu's say it's "up to date!" Ye olde solution is to purge Dropbox. Which I've done about 5 times, asking ChatGPT for some deeper bash scripts to purge it all! I toss the App. Then run commands from this TIL. https://help.dropbox.com/installs/advanced-reinstall#reinstallDropboxmac (and some more via those bash scripts... I want to nuke it!) Reboot my Mac. Reinstall Dropbox, just double click the "Dropbox" icon from the DMG. It downloads and automagically logs me back into my account! It never gives me the option to choose the account I want to login? I'm pulling my hair out! lol. What am I missing?
Solved
Brandon W.1
7 months ago Place Apps and Installations
487Views
0likes
14Comments