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Dolphining's avatar
Dolphining
Explorer | Level 4
9 years ago
Solved

Dropbox Won't Open, Sync, Uninstall or Reinstall on Windows 10

Been running dropbox on my computer without a problem for over a year. Just realized today that it hasn't synced for about the past week. Running on Windows 10. Also running Symantic Enpoint Protecti...
desktop
Uninstall
  • Sanchez's avatar
    Sanchez
    9 years ago
    Hey Dolphining, welcome to our forum! 

    This would be my course of action, if I have understood your situation correctly: 

    • uninstall Dropbox
      • open your task manager (right-click on task bar, choose task manager)
      • click on Processes (show processes from all users if necessary)
      • find any Dropbox related processes and end them (End Process)

    • now try installing our desktop app from scratch
      • I would download the offline installer and install it
      • I would also disable the Symantec program, and any other security/firewall/etc. app

    • If the above doesn’t do the trick, I would then try JaneA’s solution for the Error 2 scenario
    Check this out, and let me know when you get a chance :wink:
     
    Thanks! 
KeithMould's avatar
KeithMould
New member | Level 2
7 years ago

Hi Jane. The advanced reinstall requires you to first uninstall, but it is the uninstall that is failing. I have even tried a power uninstaller but the same error occurs.

Keith

Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
7 years ago
Thanks for looping back to me on our discussion here & please accept my apologies for my misunderstanding KeithMould. Following from your description that:
 
The advanced reinstall requires you to first uninstall, but it is the uninstall that is failing.
I was under the impression that you managed to install the desktop application, however it looks like you’re still hitting the same error you described us initially & you can’t bypass it at the moment. Since you can’t get going with the recommended steps Keith, I’ve now sent you a brief message on the email address connected to your Community profile. 
 
Whenever you have some spare time, please have a look at your inbox for my message & I’ll make sure to promptly follow-up with you asap. Thanks again & I’m looking forward to hearing back from you! 

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