Forum Discussion

jor2's avatar
jor2
New member | Level 2
2 years ago

Dropbox won't show me the option to make content "available offline".

have installed Dropbox on two MacBooks. On the first one, I can download folders and make them available offline. However, this isn't working on this MacBook Air. I've already uninstalled and reinsta...
desktop
Mac
mrjw's avatar
mrjw
Explorer | Level 4
2 years ago

Issue: Right-click options menu missing in Mac OS Finder

Hey there, I am having this exact same issue on my 2024 Macbook Pro M4 Max after migrating from a 2019 Macbook last week. It was working before for years. I rely on it HEAVILY and makes my design process much more streamlined. I'm sure millions of other users agree.

Both systems are running the very latest OS (Sequoia 15.1.1). Support told me to delete Dropbox and reinstall the latest stable version from /download. I did this, then let my files sync for 48hrs, have restarted my computer, relaunched Finder, and still cannot right-click on a Dropbox file from the Finder for access to the options like 'Make available offline' etc.

What am I doing wrong? Any help is appreciated. I'll report if it starts working again.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Sorry to hear that you're having this issue, mrjw.

    Do you see other Dropbox options when right-clicking on files in your Dropbox folder?

    Does syncing work otherwise? Meaning, if you add a file to your Dropbox folder, will it sync to your account online?

    And what do you see when hovering over your Dropbox icon?

    • LAist's avatar
      LAist
      New member | Level 1
      10 months ago

      Was this issue ever solved? I've been experiencing this same issue for months now. 

      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        10 months ago

        Hi LAist! Can you provide a few more details on what you’re seeing exactly on your end? Are you only not seeing the option to make your files available offline or all Dropbox options, in general? 

        Feel free to send over a screenshot, as well.

    • mrjw's avatar
      mrjw
      Explorer | Level 4
      9 months ago

      I do not see the dropdown options inside finder within Dropbox folders that are synced. I have to use the menu bar icon to search for a file name and then click the link icon to share it whereas before I used to have lots of awesome options simply by right-clicking on a folder or file inside Mac's native finder. That was ideal. How can I get it back?

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        9 months ago

        Hi again, mrjw!

        Can you please follow these steps and let me know if they help?

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!