Dropbox won't start on my Windows 10 computer

Jimminy
Explorer | Level 4
8 years ago
I have been dealing with this for months! And Dropbox support ought to be embarrassed by their lack of a resolution after all this time. They keep giving me the same fixes over and over, obviously they on't care enough to do anything but keep sending my the same stock email (open the ports, unblock in firewall, etc) that haven't helped.

My dropbox stopped starting at system start and would show the same behavior as to OP. Crashes upon manual startup, can't be reinstalled, the installer crashes or maybe finishes but still can't start the client. I've uninstalled, purged everything from the registry, tried the offline installer, shut down Windows Firewall, removed antivirus. No help. All I can do from here is reinstall Windows, but I'm not doing that just because Dropbox won't run. No other program has a problem, just Dropbox.

It may have something to do with having my Dropbox folder on a secondary drive, but it's been like that for at least a year with no problem. Dropbox works on all other computers I use, including mobile devices. Just one computer won't run it.

If anyone has any ideas, PLEASE do what Dropbox won't and give me a hand. Thanks!
- VetSvet
  New member | Level 2
  8 years ago
  Same issue on our work laptop. Is there really no one with solution of this problem?
  - Christine G.
    New member | Level 2
    8 years ago
    I am having same issue on home laptop... works fine everywhere else but says Ápp won't start' when I try to open any dropbox files.
    Any ideas?
- ARCWuLF
  Explorer | Level 3
  7 years ago
  The problem isn't Dropbox: It's Windows 10. I am having the same issue, but it now extends to my Logitech Webcam software, Evernote, and possibly some other programs. It is entirely possible that there is another program interfering with these ones, but so far I can't isolate it.
  I tried running these programs (as an admin) under different compatibility modes, but no dice; everything is still broken and my files aren't syncing.
  Side note: It only seems to do it on the computer that has an nVidia graphics card, the problem started just after I installed it, and I'm HIGHLY dubious of the nVidia software, but I can't say for certain if this is the issue yet.
  - Jane
    Dropbox Staff
    7 years ago
    Hey there (ARCWuLF), I appreciate the detailed description of what this looks like on your end!
    
    As it’s highly likely that the issue pertains to your account setup, I’ve sent you a brief message on the email connected to your Forum profile (i.e. that'd because I’ll need to have direct access to your account specifics to further address this) gathering all of the info you’ve included here.
    
    You may have a look at your inbox at your earliest convenience if you’d like us to work on that together. Thanks in advance & I’ll be awaiting your next reply!