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Dropbox won't start on my Windows 10 computer
I noticed that the dropbox icon was not in my apps tray, so I tried to start it manually, clicking the icon on my desktop. Nothing happens - win 10 task manager shows that it starts, but the program ...
- I would do all of that yes.
Remove all references to Dropbox in the registry. Remove any .exe references etc. to Dropbox. Restart computer.
Try a reinstall from www.dropbox.com/downloading
I have been dealing with this for months! And Dropbox support ought to be embarrassed by their lack of a resolution after all this time. They keep giving me the same fixes over and over, obviously they on't care enough to do anything but keep sending my the same stock email (open the ports, unblock in firewall, etc) that haven't helped.
My dropbox stopped starting at system start and would show the same behavior as to OP. Crashes upon manual startup, can't be reinstalled, the installer crashes or maybe finishes but still can't start the client. I've uninstalled, purged everything from the registry, tried the offline installer, shut down Windows Firewall, removed antivirus. No help. All I can do from here is reinstall Windows, but I'm not doing that just because Dropbox won't run. No other program has a problem, just Dropbox.
It may have something to do with having my Dropbox folder on a secondary drive, but it's been like that for at least a year with no problem. Dropbox works on all other computers I use, including mobile devices. Just one computer won't run it.
If anyone has any ideas, PLEASE do what Dropbox won't and give me a hand. Thanks!
Same issue on our work laptop. Is there really no one with solution of this problem?
I am having same issue on home laptop... works fine everywhere else but says Ápp won't start' when I try to open any dropbox files.
Any ideas?
- Jane
Dropbox Staff
I have the same problem. Dropbox is not reliable on my Windows 10 Pro PC when using a secondary internal drive. Dropbox is reliable on all my other devices including Mac Mojave.
Problem: Smart sync leaving files in the cloud (even selective folders) on the secondary drive is much slower compared to smart sync on the primary drive. When I select a certain large folder, Dropbox goes into Start mode for several minutes and then an error dialog pops up for a few seconds (too fast to read any detail but something about a network permissions) and then Dropbox closes and exits.
I have installed and uninstalled Dropbox multiple times. It seems to be something to do with the secondary drive configuration but I can't find relevant information on the Dropbox support pages.
My primary disk is not large enought to hold all my Dropbox folder other than in cloud-only mode which is not useful for me.
Windows 10 Pro 64 bit Version 1803 (OS Build 17134.376)
Dropbox 61.4.95
- Thanks Jane. I've responded directly to your email.
I have had all the issues as the persons above, Dropbox won't run, no log in is prompted after installation. I have attempted 5 system restores, shutting down the firewall, uninstalled drivers for Wacom Device, offline installation, Beta-version installation.
Dropbox still won't show in the system tray nor start at all.
Help plz
- Jane
Hey there (mkin), sorry to hear about any inconvenience this has caused you. To further investigate, I’ve sent you a brief message on the email connected to your Forum profile. You may have a look at your inbox at your earliest convenience if you’d like us to work on that together. Thanks & I’m looking forward to hearing back from you!
@Jane, I have the same problem. Please
- Jane
Thanks for pinging me here (roark)! I’ve located your open support request on our system & I can see that you’re in an open discussion with my colleague there. Please include all relevant details on that email chain, as my co-worker has got direct access to your account specifics on our tools. I hope that this gets resolved soon for you!
