Need to see if your shared folder is taking up space on your dropbox 👨💻? Find out how to check here.
Forum Discussion
nielsvb
9 years agoHelpful | Level 5
Dropbox won't start on my Windows 10 computer
I noticed that the dropbox icon was not in my apps tray, so I tried to start it manually, clicking the icon on my desktop. Nothing happens - win 10 task manager shows that it starts, but the program ...
- 9 years agoI would do all of that yes.
Remove all references to Dropbox in the registry. Remove any .exe references etc. to Dropbox. Restart computer.
Try a reinstall from www.dropbox.com/downloading
Jane
Dropbox Staff
7 years agoAs it’s highly likely that the issue pertains to your account setup, I’ve sent you a brief message on the email connected to your Forum profile (i.e. that'd because I’ll need to have direct access to your account specifics to further address this) gathering all of the info you’ve included here.
You may have a look at your inbox at your earliest convenience if you’d like us to work on that together. Thanks in advance & I’ll be awaiting your next reply!
cvbdfb
7 years agoExplorer | Level 3
Hi Jane,
You seem to have some background on this issue so I am reaching out here in hopes of help. We are having the same issue with DB not starting on my Win 10 laptop. We've gone back and forth with support for 2 months and they offer the same advice - reinstall, open firewall, etc. We've even reinstalled Windows twice. We've been dissapointed with the lack of tech support escallation. We have 12 business licenses and I am really considering switching over to another solution as I am unable to use my laptop for work. This is obviously a big problem for us. Can you help? Thanks, JHP
- ARCWuLF7 years agoExplorer | Level 3
This worked for me, maybe it will work for other people as well. The original post in the Microsoft forums is here:
Here's a breakdown of what "Rolando Vil" told the users there to try. After running these instructions, things started miraculously working for me again. Mind you, I did not have to run the last instruction (6) for it to start working. Now Dropbox and all of my other apps are working fine. I have always mantained that this is a Windows issue, not a Dropbox issue per se. I hope that this helps someone else.
Here's the breakdown:
To repair the damaged Windows files. Do the following steps:
1. Right-click the Start button and select Command Prompt (Admin) OR hit the "Windows" key, type "Command prompt" and when it shows up in the search, right-click on it and select "Run as administrator."
2. At the prompt, type Dism /online /cleanup-image /restorehealth
If you're not familiar with DOS commands, please note the spaces before the "slash" ( / ) on each command. There is no space after.
3. If the DISM command reports problems that cannot be fixed, stop here. There may be a memory or hard drive issue. Windows needs to be Reset to repair the damage.
4. At the Command prompt, run this command next:
Sfc /scannow
5. Again, if problems are reported that cannot be fixed, stop here. There may be a memory or hard drive issue. Windows needs to be Reset to repair the damage.
6. Run these two commands next:
PowerShell -ExecutionPolicy Unrestricted
and
Get-AppXPackage -AllUsers |Where-Object {$_.InstallLocation -like "*SystemApps*"} | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}
Watch out for red errors, this could indicate a problem which cannot be repaired. If you see errors. Windows needs to be reset to repair it.
- Jane7 years ago
Dropbox Staff
Hey there (cvbdfb), sorry to hear that troubleshooting that with my colleague hasn't brought the desired results. As you’ve already worked on that via our Official Support channel & I can see that your open request has already reached our specialists’ inbox, I’ve made sure to include a copy of your comments there & I’ve increased your support priority internally.Since our specialized technicians have got more advanced tools at their disposal, they could best determine where the issue lies for your setup or settings. Please include all relevant details on that email chain & rest assured that they’ll do their best to follow-up on the matter.I hope that this is-even slightly- helpful to you & please do let me know here in case you need further assistance in any way & I’ll check back with you asap. Thanks for bearing with us! - cvbdfb7 years agoExplorer | Level 3
Thanks Jane - Unfortunetly there does not appear to be any specialists working on this. Nobody reached out to us. No support person has helped us. We received an email from Dropbox asking us "how we did" however nothing at all was done. Last we heard form someone was 2-3 weeks ago and it was the same advice we've been getting to uninstall and reinstall.
We are currently in the process of planning a migration to OneDrive and plan to close our DB account. I am shocked at the lack of support ability for a business account and saddened to have to take our business elsewhere over this. Its been two months f back and forth!
- Jane7 years ago
Dropbox Staff
Thanks for circling back to me here @cvbdfb. Kindly bear in mind that on my end it seems that the support request has now been closed in our system due to inactivity (in other words our tickets close automatically if there’s no interaction for a few days). That said, I’m still here if you need further assistance; I could gather the information you’ve included in your previous correspondence & re-submit this issue for review to a higher-level technician. If it’s okay with you, I could send you a brief message on the email address connected to your Forum profile, in order to investigate the behavior in a bit more depth.Thanks again for sticking with me & I’m looking forward to seeing your next update or thoughts! - cvbdfb7 years agoExplorer | Level 3
Okay that sounds good, thank you!
About Apps and Installations
Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.
The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!