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Dropbox won't start on my Windows 10 computer
I noticed that the dropbox icon was not in my apps tray, so I tried to start it manually, clicking the icon on my desktop. Nothing happens - win 10 task manager shows that it starts, but the program ...
- I would do all of that yes.
Remove all references to Dropbox in the registry. Remove any .exe references etc. to Dropbox. Restart computer.
Try a reinstall from www.dropbox.com/downloading
Hi Jane,
You seem to have some background on this issue so I am reaching out here in hopes of help. We are having the same issue with DB not starting on my Win 10 laptop. We've gone back and forth with support for 2 months and they offer the same advice - reinstall, open firewall, etc. We've even reinstalled Windows twice. We've been dissapointed with the lack of tech support escallation. We have 12 business licenses and I am really considering switching over to another solution as I am unable to use my laptop for work. This is obviously a big problem for us. Can you help? Thanks, JHP
This worked for me, maybe it will work for other people as well. The original post in the Microsoft forums is here:
Here's a breakdown of what "Rolando Vil" told the users there to try. After running these instructions, things started miraculously working for me again. Mind you, I did not have to run the last instruction (6) for it to start working. Now Dropbox and all of my other apps are working fine. I have always mantained that this is a Windows issue, not a Dropbox issue per se. I hope that this helps someone else.
Here's the breakdown:
To repair the damaged Windows files. Do the following steps:
1. Right-click the Start button and select Command Prompt (Admin) OR hit the "Windows" key, type "Command prompt" and when it shows up in the search, right-click on it and select "Run as administrator."
2. At the prompt, type Dism /online /cleanup-image /restorehealth
If you're not familiar with DOS commands, please note the spaces before the "slash" ( / ) on each command. There is no space after.
3. If the DISM command reports problems that cannot be fixed, stop here. There may be a memory or hard drive issue. Windows needs to be Reset to repair the damage.
4. At the Command prompt, run this command next:
Sfc /scannow
5. Again, if problems are reported that cannot be fixed, stop here. There may be a memory or hard drive issue. Windows needs to be Reset to repair the damage.
6. Run these two commands next:
PowerShell -ExecutionPolicy Unrestricted
and
Get-AppXPackage -AllUsers |Where-Object {$_.InstallLocation -like "*SystemApps*"} | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}
Watch out for red errors, this could indicate a problem which cannot be repaired. If you see errors. Windows needs to be reset to repair it.
