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Forum Discussion

nielsvb's avatar
nielsvb
Helpful | Level 5
9 years ago
Solved

Dropbox won't start on my Windows 10 computer

I noticed that the dropbox icon was not in my apps tray, so I tried to start it manually, clicking the icon on my desktop. Nothing happens - win 10 task manager shows that it starts, but the program ...
desktop
Setting up the apps
  • Mark's avatar
    Mark
    9 years ago
    I would do all of that yes.

    Remove all references to Dropbox in the registry. Remove any .exe references etc. to Dropbox. Restart computer.

    Try a reinstall from www.dropbox.com/downloading
Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
7 years ago
Hey there (cvbdfb), sorry to hear that troubleshooting that with my colleague hasn't brought the desired results. As you’ve already worked on that via our Official Support channel & I can see that your open request has already reached our specialists’ inbox, I’ve made sure to include a copy of your comments there & I’ve increased your support priority internally. 
 
Since our specialized technicians have got more advanced tools at their disposal, they could best determine where the issue lies for your setup or settings. Please include all relevant details on that email chain & rest assured that they’ll do their best to follow-up on the matter. 
 
I hope that this is-even slightly- helpful to you & please do let me know here in case you need further assistance in any way & I’ll check back with you asap. Thanks for bearing with us! 
cvbdfb's avatar
cvbdfb
Explorer | Level 3
7 years ago

Thanks Jane - Unfortunetly there does not appear to be any specialists working on this. Nobody reached out to us. No support person has helped us. We received an email from Dropbox asking us  "how we did" however nothing at all was done. Last we heard form someone was 2-3 weeks ago and it was the same advice we've been getting to uninstall and reinstall. 

We are currently in the process of planning a migration to OneDrive and plan to close our DB account. I am shocked at the lack of support ability for a business account and saddened to have to take our business elsewhere over this. Its been two months f back and forth! 

  • Jane's avatar
    Jane
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
    Thanks for circling back to me here @cvbdfb. Kindly bear in mind that on my end it seems that the support request has now been closed in our system due to inactivity (in other words our tickets close automatically if there’s no interaction for a few days). That said, I’m still here if you need further assistance; I could gather the information you’ve included in your previous correspondence & re-submit this issue for review to a higher-level technician. If it’s okay with you, I could send you a brief message on the email address connected to your Forum profile, in order to investigate the behavior in a bit more depth.
     
    Thanks again for sticking with me & I’m looking forward to seeing your next update or thoughts!
  • cvbdfb's avatar
    cvbdfb
    Explorer | Level 3
    7 years ago

    Okay that sounds good, thank you!

  • Jane's avatar
    Jane
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago

    I appreciate your speedy reply here cvbdfb; please have a look at your inbox at your earliest convenience & we’ll take it from there!

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