Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

nielsvb's avatar
nielsvb
Helpful | Level 5
9 years ago
Solved

Dropbox won't start on my Windows 10 computer

I noticed that the dropbox icon was not in my apps tray, so I tried to start it manually, clicking the icon on my desktop. Nothing happens - win 10 task manager shows that it starts, but the program ...
desktop
Setting up the apps
  • Mark's avatar
    Mark
    9 years ago
    I would do all of that yes.

    Remove all references to Dropbox in the registry. Remove any .exe references etc. to Dropbox. Restart computer.

    Try a reinstall from www.dropbox.com/downloading
Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
8 years ago
Hey dantalbl, I appreciate your detailed description! As you’ve tried some troubleshooting on your end, let me have a closer look on your setup through our Official Support channel. In order to investigate having all our tools available, I’ve made sure to reach out to you directly via email. 
 
Whenever you find some time, please check your inbox for my email & I’ll make sure to promptly get back in touch with you asap. Thanks for reaching out on our Community & I’ll be awaiting your next reply!
roark's avatar
roark
New member | Level 2
7 years ago

@Jane,  I have the same problem. Please reach out to me directly via email. 

 
  • Jane's avatar
    Jane
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago

    Thanks for pinging me here (roark)! I’ve located your open support request on our system & I can see that you’re in an open discussion with my colleague there. Please include all relevant details on that email chain, as my co-worker has got direct access to your account specifics on our tools. I hope that this gets resolved soon for you!

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!