Forum Discussion

erlendur's avatar
erlendur
Explorer | Level 4
7 months ago

Dropbox won't sync after sleep, I need to force quit File provider.

2 years later... I have a brand new Mac Mini M4, latest macOS Sequoia 15.5 and up-to-date Dropbox. After sleeping then Dropbox sometimes doesn't sync and I have to do exactly this -- manually locat...
desktop
Mac
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
7 months ago

Hey erlendur - sorry to hear about this.

Can you please clarify the version of the Dropbox desktop app as shown in your menu bar? 

When you say restarting does nothing, are you referring to the app or the computer? 

erlendur's avatar
erlendur
Explorer | Level 4
7 months ago

224.4.4811 is the version.

Restarting the app doesn't work. I tried selecting Quit from the menu bar and then starting app again and it had no effect. I also tried adding more images from my phone to Dropbox to see if that would trigger synching of the missing image.

I didn't try rebooting the computer, I started looking for solutions, found the "force quit DropboxFileProvider" and that worked.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 months ago

    Interesting erlendur!

    Can I send you an email, in order for us to have a closer look into this? 

    • erlendur's avatar
      erlendur
      Explorer | Level 4
      7 months ago

      Sure; I presume you have my details in your systems.

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        7 months ago

        I just sent you an email erlendur!

        Reply back as soon as possible, and we'll take it from there. Thanks!

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