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inciteimages's avatar
inciteimages
Explorer | Level 3
8 years ago
Solved

Error 500 when trying to open Dropbox Paper - June 2018

Anyone get an answer on this... I'm having same issues. About to give up
Dropbox Paper
Setting up the apps
  • Ed's avatar
    Ed
    8 years ago
    [UPDATE] Paper is back up! Thanks all of you who reported
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
8 years ago

Hey there inciteimages - sorry to hear you're having issues while using Paper. 

 

Have you tried this on another network?

 

Moreover, could you be so kind and try accessing Paper from another browser ( such as  Safari, Mozilla Firefox, or Chrome) or on an incognito window (private browsing on Safari) and let me know if this persists?

 

Another thing I would do if I were you would be to clear my browser's cache memory Should you find this persists on several browsers and on an incognito window (without any web extensions or plugins) please go ahead and log a ticket with our team letting them know about this.

 

Hope this helps and please keep me posted!

 

inciteimages's avatar
inciteimages
Explorer | Level 3
8 years ago

Hi there, Thanks for response. I had already tried troubleshooting by using another browser (Chrome). same issue. I'll try clearing cache and use an incognito window now. 

  • JB-CN's avatar
    JB-CN
    New member | Level 2
    8 years ago

    What's interesting: this is the same issue a user described a month ago...only now more widespread. It's crazy to me that a company with upwards of 5k employees can have such a degraded performance for this length of time...3 days. It makes me think it's a bigger issue. I suppose you'll encounter dimished returns by throwing more engineers at the problem.:thinking: but not good having a great product that is unreliable. I had a presentation today and I was building it in Paper...1. it slowed me down considerably 2. no offline mode - prevented me from continuing my work 3. didn't look good when I'm trying to sell the usage of this product to my team at large.

    • BarryReynolds's avatar
      BarryReynolds
      Helpful | Level 5
      8 years ago

      Totally agree

      • mistywindow's avatar
        mistywindow
        Helpful | Level 6
        8 years ago

        I understand that people are annoyed about this, but there are a couple of points to bear in mind:

         

        1. As far as I’m aware, Dropbox Paper is still in Beta. You can’t expect perfection. It shouldn’t be used for critical data without alternative backup.

         

        2. If you have Dropbox Paper on your iPad or other device’s app, you can still use it. It just won’t reliably synchronise.

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