Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

inciteimages's avatar
inciteimages
Explorer | Level 3
8 years ago
Solved

Error 500 when trying to open Dropbox Paper - June 2018

Anyone get an answer on this... I'm having same issues. About to give up
Dropbox Paper
Setting up the apps
  • Ed's avatar
    Ed
    8 years ago
    [UPDATE] Paper is back up! Thanks all of you who reported
cesar_astudillo's avatar
cesar_astudillo
Explorer | Level 3
8 years ago

Same here. With a really reliable connection (symmetrical 500 Mbps fiber, via Ethernet). It's really annoying.

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
8 years ago

Hey all - thanks for alerting us to this issue. 

 

I am just keeping the post updated since this is still ongoing as we speak, you can check this out in our official Status page.  Our engineers are already aware of the problem and are working actively towards a solution.

 

Thanks for your patience in regards to this matter folks! We'll make sure to update this thread as soon as we have reached a resolution. 

 

Cheers! 

  • BarryReynolds's avatar
    BarryReynolds
    Helpful | Level 5
    8 years ago

    I ran out of patience. This is day three of Paper being unavailable with no meaningful updates. Very poor customer service, very poor indeed

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!