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Forum Discussion

Grimbo's avatar
Grimbo
Helpful | Level 5
3 years ago
Solved

File Explorer not accessing files

Hi.  I have had Dropbox basic for many years running trouble-free on 3 devices (phone, laptop & pc).  On the pc and laptop I access files in File Explorer, where all my Dropbox files are in one set o...
Dropbox Basic
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Welcome back to the Community, Grimbo!

 

As a first step, please go here and send me a screenshot of the devices you see linked on that page. Please make sure to hide any device names or other personal info that may be showing there. 

 

Give me a nudge, when you're ready.

Grimbo's avatar
Grimbo
Helpful | Level 5
3 years ago

Hi Nancy.  I don't know why but none of my devices will PrtSc right now.  The devices chowing on the page are:-

 

LAPTOP-GS876MAT  Glasgow, United Kingdom  in the last hour

Android SM-G770F  Glasgow, United Kingdom  about 3 hours ago

Jude-PC  Glasgow, United Kingdom  about a week ago

 

That seem right, they're my devices.

 

Graeme

  • Grimbo's avatar
    Grimbo
    Helpful | Level 5
    3 years ago

    And the Web Browsers are:-

     

    Chrome on Windows  Glasgow, United Kingdom  Current session

    Chrome Mobile on Android  Glasgow, United Kingdom  Just now

    Chrome on Windows  Glasgow, United Kingdom  5 minutes ago

     

    Again, that seems right to me.

     

     

    Graeme

    • Grimbo's avatar
      Grimbo
      Helpful | Level 5
      3 years ago

      I've also just noticed that in the devices section, under the laptop and phone it says: "The Dropbox app hasn’t finished installing on these devices. Continue the installation on these devices to link them to your account."  I don't understand that, as those two devices are the ones where Dropbox appears to be working just fine.

       

       

      Graeme

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hey Grimbo, thanks for the additional info.

         

        If you go to your PC and hover over the small Dropbox icon in your system tray, what do you see?

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