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Grimbo's avatar
Grimbo
Helpful | Level 5
3 years ago
Solved

File Explorer not accessing files

Hi.  I have had Dropbox basic for many years running trouble-free on 3 devices (phone, laptop & pc).  On the pc and laptop I access files in File Explorer, where all my Dropbox files are in one set o...
Dropbox Basic
Grimbo's avatar
Grimbo
Helpful | Level 5
3 years ago

I've also just noticed that in the devices section, under the laptop and phone it says: "The Dropbox app hasn’t finished installing on these devices. Continue the installation on these devices to link them to your account."  I don't understand that, as those two devices are the ones where Dropbox appears to be working just fine.

 

 

Graeme

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey Grimbo, thanks for the additional info.

 

If you go to your PC and hover over the small Dropbox icon in your system tray, what do you see?

  • Grimbo's avatar
    Grimbo
    Helpful | Level 5
    3 years ago

    Ha Ha!  Well, that's a very good question!  I see that the Dropbox icon has disappeared from my System Tray.  I have tried to re-instate in in the "Customize" option, but it doesn't re-appear in the System Tray, even though "Show icon and notifications" has been selected.  However I see that it says there "Dropbox 176.4.5108 Waiting to be linked to a Dropbox account...".  That might explain something, but I don't know what to do about that.  Hopefully you can tell me.

     

    Graeme

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Thanks for that, Graeme!

       

      If you click on that, does it give you an option to sign in?

       

      If not, can you send me a screenshot, so I can have a visual of this as well, please?

      • Grimbo's avatar
        Grimbo
        Helpful | Level 5
        3 years ago

        Hi.  As I mentioned before my PrtScn key is not functioning correctly, but I've worked round that and have an image of the screen.  I don'#t see how to attach it to this message, though?  🤔

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