Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Drkhanh's avatar
Drkhanh
Explorer | Level 3
9 years ago

Files not appearing when trying to upload documents although they exist on desktop folder.

I am trying to upload a file to an online application. I can see the files in the dropbox folder on my desktop. Sync has been completed. All files appear in the folder. Only issue is that when trying...
desktop
Setting up the apps
Mark's avatar
Mark
Icon for Super User II rankSuper User II
9 years ago
Have you checked they've actually uploaded? Mouse over your Dropbox icon on the status bar to see what is happening - a blue disc over the files means they are still uploading.

Its important to remember that when you moved them to the Desktop Dropbox folder the speed you saw them 'upload' with isnt that - its them simply moving to a folder on your computer.
Drkhanh's avatar
Drkhanh
Explorer | Level 3
9 years ago

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!