Forum Discussion

MattCV's avatar
MattCV
Explorer | Level 3
3 years ago

Green check marks - Mac OS Ventura 13.2.1

Hello, I'm having trouble with the finder dropbox extension on Mac OS Ventura. Since the update, I can not seem to be able to bring the green check marks back (this is a really useful feature to chec...
desktop
Dropbox Pro
Mac
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi MattCV, let's jump right into this! 

 

Based on what you described, it sounds like you currently have some files and folders that are available online-only on your Mac.

 

Can you clarify if you'd like to change them and make them available offline, or if you can't see the green checks altogether when accessing your Dropbox folder, and you wish to troubleshoot that?

 

Have you tried right-clicking on the content that you wish to and selecting it as Available offline? What do you see when you right click on a file that has the downwards arrow? 

 

Keep me posted, and we'll take it from there!

MattCV's avatar
MattCV
Explorer | Level 3
3 years ago

Hi! That's right, I can't see the green checkmarks anymore.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi MattCV, it might sound trivial, but have you tried to restart your device at all?

     

    Also, if you change the files from online-only, to available offline, are you then able to see the green checkmarks?

     

    Feel free to also let me know the Dropbox version that you're using on your end. You can find this by locating your Dropbox icon on your menu bar, next to your WiFi and hovering your mouse there. 

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