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Forum Discussion
Trying to sign into the app with my Plus account, but it keeps redirecting me to a Basic account.
I'm setting up a new-to-me iMac 24", 2021, M1 chip, which came pre-loaded w/ Tahoe 26.2. I'm trying to install DB on it, and bring over all the files from my DB Plus plan, which has resided on several older Macs for decades.
I've DL'ed DB app numerous times now, but it keeps insisting on setting me up with a new Basic plan, which uses a Gmail acc't of mine. I suspect it got this email from Chrome, but of course I'm trying to link the new DB installation to the same email I've used for decades on my other Macs.
I've tried deleting that new Basic acc't each time on the iMac, hoping I'll then be given the option of specifying my email for my Plus plan, but can't figure out how to do it. I realize this should be basic and easy, but I'm afraid I'm stumped!
I'm completely at a standstill in my workflow until I can figure out this basic snag. Help DEEPLY appreciated!
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- Rich
Super User II
I've DL'ed DB app numerous times now, but it keeps insisting on setting me up with a new Basic plan, which uses a Gmail acc't of mine.
Sign out of the Dropbox app, sign out of the Dropbox website in all browsers, then try signing in to the app again with the correct email for your Plus account.
