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salsamaster
2 months agoNew member | Level 2
Having issues reinstalling Dropbox on Mac OS
I'm having issues reinstalling my Dropbox on my MacOS (15.7.1) desktop. I had it synced with Scrivener, but it was taking so long to sync that I deleted the app mid-sync and cleared out the CloudStor...
salsamaster
2 months agoNew member | Level 2
I replaced the number with ~~~, here you go!
bn.BUILD_KEY: Dropbox
bn.VERSION: 238.4.6305
bn.constants.WINDOWS_SHELL_EXT_VERSION: 88
bn.is_frozen: True
machine_id: 30af6c8f-f647-5e59-a792-175fe003bad6
pid: 6398
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='therese', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='T', pw_dir='/Users/therese', pw_shell='/bin/zsh')
effective_user_info: pwd.struct_passwd(pw_name='therese', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='T', pw_dir='/Users/therese', pw_shell='/bin/zsh')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40~~~ uid=0 gid=0
parent mode=0o40~~~ uid=0 gid=0
HOME: '/Users/therese'
appdata: '/Users/therese/.dropbox/instance1'
real_path='/Users/therese/.dropbox/instance1'
mode=0o40700 uid=501 gid=20
parent mode=0o40~~~ uid=501 gid=20
dropbox_path: '/Users/therese/Library/CloudStorage/Dropbox'
real_path='/Users/therese/Library/CloudStorage/Dropbox'
mode=0o40~~~ uid=501 gid=20
parent mode=0o40~~~ uid=501 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100~~~ uid=501 gid=20
parent mode=0o40~~~ uid=501 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/8l/vxg5jstx6m32nv5cl9yfm26m0000gn/T'
real_path='/private/var/folders/8l/vxg5jstx6m32nv5cl9yfm26m0000gn/T'
mode=0o40700 uid=501 gid=20
parent mode=0o40~~~ uid=501 gid=20
Traceback (most recent call last):
File "desktop/dropbox/client/main.py", line 7104, in _setup_root_for_account
File "desktop/dropbox/client/main.py", line 7438, in _get_root_for_account
File "desktop/dropbox/sync_root/helpers.py", line 594, in get_root_for_account
File "desktop/dropbox/foundation/futures/basic.py", line 938, in result
File "../mac_arm64_dropbox_virtual_env/lib/python3.8/threading.py", line 890, in _bootstrap
File "../mac_arm64_dropbox_virtual_env/lib/python3.8/threading.py", line 932, in _bootstrap_inner
File "desktop/dropbox/db_thread.py", line 100, in run
File "<string>", line 1, in _x__db_thread__sleep_thread
File "desktop/dropbox/db_thread.py", line 39, in set_name_and_run
File "../mac_arm64_dropbox_virtual_env/lib/python3.8/threading.py", line 870, in run
File "desktop/dropbox/foundation/runtime/__init__.py", line 730, in decorated
File "desktop/dropbox/foundation/futures/sleep/__init__.py", line 169, in _run
File "desktop/dropbox/foundation/futures/basic.py", line ~~~, in set_result
File "desktop/dropbox/foundation/futures/basic.py", line 718, in _on_post
File "desktop/dropbox/foundation/futures/basic.py", line 1118, in _stage1
File "desktop/dropbox/foundation/futures/basic.py", line 455, in _then_callback
File "desktop/dropbox/foundation/futures/helpers.py", line 527, in <lambda>
File "desktop/dropbox/sync_root/handlers/macos/file_provider.py", line 595, in _get_mount_path
dropbox.mac.internal.MacError: [Errno -2001] Error Domain=NSFileProviderErrorDomain Code=-2001 "No valid file provider found with identifier ‘com.getdropbox.dropbox.fileprovider/d56fa57d-8c9b-4b1c-9260-fd254a1df5eb’." UserInfo={NSLocalizedDescription=No valid file provider found with identifier ‘com.getdropbox.dropbox.fileprovider/d56fa57d-8c9b-4b1c-9260-fd254a1df5eb’., NSUnderlyingError=0x600002295980 {Error Domain=NSFileProviderErrorDomain Code=-2012 "(null)"}}
Hannah
Dropbox Community Moderator
2 months agoHey salsamaster, thanks for the error log.
This issue usually gets resolved by restarting the Dropbox app; if you quit it and then relaunch it, does it help at all?
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