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Forum Discussion

Jessica D.20's avatar
Jessica D.20
Helpful | Level 6
4 years ago
Solved

How do I disable or remove capture?

How do I disable or remove capture? The screenshot URLs do not work for some reason. I just want to go back to the old dropbox screenshot URLs. I've uninstalled dropbox capture and unchecked/rechecke...
desktop
  • YoucefDropbox's avatar
    YoucefDropbox
    4 years ago

    Hi everyone,

     

    I just wanted to follow up on my message above.

     

    • The 404 error should never happen again. We've deployed the fix. Thank you so much for your help in finding the root cause of this issue
    • dl=1 and raw=1 now work exactly as you requested

    Please let us know if there is anything else you'd like us to add to the Capture links to make them even better.

     

    Thank you so much!

gurumakeupemporium's avatar
gurumakeupemporium
Explorer | Level 4
3 years ago

I have been having a similer issue i cannot disable capture from my laptop been trying for months it is driving me insane as I used screenshots all the time at work and it was so easy  this capture is a nigthmare! Your suport suggested I get rid of all my drop box and upload it again  this is not feasible! just want to get rid of capture from my laptop. I cannot find it in any apps or programms because I have already uninstalledd it?? I use microsoft on windows 11, please advice?

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Sorry to see you're having trouble, gurumakeupemporium.

 

Have you tried Nancy's steps here?

  • gurumakeupemporium's avatar
    gurumakeupemporium
    Explorer | Level 4
    3 years ago

    Hi, I did just try that there wasnt a box sayign screenshots & recordings just screenshots however capture is still overriding the ability to just take a screenshot!!??

     

    Also not sure what your point was here as I want to save screenshots to drop box automatically but it doesnt anymore and I just keep getting the option to use capture which is  boring and tiem consuming when i just wnat to take a screenshot and ti to automatically save to my dropbox screenshto folders ..its working for all my colleagues just must have stupidly made an update to add capture to my computer and cannot get rid of it??

     

    hopefully you have more advice,

    many thanks,

    Niki

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey Niki, hope you’re doing well!

     

    If you try to install the Dropbox Capture app again on your device, do you get an error that it’s already installed perhaps? 

     

    It sounds like it hasn’t been removed from your device, so I’d like to see what’s going on.

  • gurumakeupemporium's avatar
    gurumakeupemporium
    Explorer | Level 4
    3 years ago

    Finally managed to get it removed and normal screenshots working, thanks

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