Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

hgreatrex's avatar
hgreatrex
Explorer | Level 4
5 days ago

How do I re-link the File Provider Dropbox folder?

Hi,  I upgraded to the new file provider dropbox a few months ago.  In the last few weeks, dropbox didn't seem to be syncing, even after I clicked move to online only and my hard-drive suddenly fil...
unlinked file provider folder
desktop
Mac
Setting up the apps
sync
upgrades
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 days ago

Hi hgreatrex, thanks for messaging the Community.

It sounds like when you signed out and back in again, the Dropbox desktop application reverted to the older version without File Provider.

It wouldn't be possible to relink to the File Provider folder, without first upgrading to File Provider in the desktop app. 

Could you attach a screenshot showing the message you're seeing when attempting to upgrade to File Provider?

This will help me to assist further!

  • hgreatrex's avatar
    hgreatrex
    Explorer | Level 4
    5 days ago

    Thanks!

    Here you go - the trouble is that my hard-drive is full with the file provider version, so I can't get it to finish syncing to the old folder.

    Thanks for all the help

    Helen

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!