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Forum Discussion

hgreatrex's avatar
hgreatrex
Explorer | Level 4
5 days ago

How do I re-link the File Provider Dropbox folder?

Hi,  I upgraded to the new file provider dropbox a few months ago.  In the last few weeks, dropbox didn't seem to be syncing, even after I clicked move to online only and my hard-drive suddenly fil...
unlinked file provider folder
desktop
Mac
Setting up the apps
sync
upgrades
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 days ago

Hi hgreatrex, thanks for messaging the Community.

It sounds like when you signed out and back in again, the Dropbox desktop application reverted to the older version without File Provider.

It wouldn't be possible to relink to the File Provider folder, without first upgrading to File Provider in the desktop app. 

Could you attach a screenshot showing the message you're seeing when attempting to upgrade to File Provider?

This will help me to assist further!

hgreatrex's avatar
hgreatrex
Explorer | Level 4
5 days ago

Thanks!

Here you go - the trouble is that my hard-drive is full with the file provider version, so I can't get it to finish syncing to the old folder.

Thanks for all the help

Helen

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