Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Sage4's avatar
Sage4
New member | Level 2
2 years ago
Solved

How to link an Unlinked Backup?

I have a backup that is shows as "Unlinked" under status (see PC (9) on the screen shot).  This back up does not show up when I navigate to Manage Backups via the desktop app.  It does show up in fil...
desktop
Dropbox Backup
  • Sage4's avatar
    Sage4
    2 years ago

    Three screenshots attached:  The online Backup tab (that shows PC (9) Unlinked), the Backup tab on my computer (that doesn't show PC (9), the File Explorer portion of Dropbox (that shows PC (9)). 


     

     

     

     

     

     

     

     

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi Sage4, welcome to our Community! 

 

You mentioned that when you visit your Backup tab on the app's preferences, you don't see it there.  

 

Do you have the option to re-enable Backup when you're there? 

 

Let me know more! 

  • Sage4's avatar
    Sage4
    New member | Level 2
    2 years ago

    No, I don't have that option.  PC (9) is not listed - that's the one that should be syncing.  There's no way to add a new backup. 

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hi Sage4, I'd definitely love to have a visual of what you see on your end when visiting your Backup tab on the device. 

       

      If you could send a few screenshots, that'd be most helpful. While you're at it, feel free to also send me a screenshot of the Backup that you see in your File Explorer, please. 

      • Sage4's avatar
        Sage4
        New member | Level 2
        2 years ago

        Three screenshots attached:  The online Backup tab (that shows PC (9) Unlinked), the Backup tab on my computer (that doesn't show PC (9), the File Explorer portion of Dropbox (that shows PC (9)). 


         

         

         

         

         

         

         

         

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!