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phelix9's avatar
phelix9
Helpful | Level 5
4 years ago
Solved

How to restore folder I deleted off local drive

My work supervisor instructed me to install the Dropbox app on my Macbook and shared a folder with me. I was incorrectly told to make the files available for offline viewing. Two days later my SSD wa...
desktop
sync
  • phelix9's avatar
    phelix9
    4 years ago

    I was able to re-download the missing shared folder and have it set to online only. I do not see options for selective sync vs. smart sync when I right-click the folder. I think it works the way I want it to now though because it is not taking up that much space on my local SSD. I can see all the files now though, which is exactly what I needed.

     

    This article was helpful in getting me back to where I needed to be: https://help.dropbox.com/installs-integrations/desktop/advanced-reinstall

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago
Thanks for posting on our forum, phelix9.
 
Keep in mind that if you want to open a file and work on it, you’ll first need to make it local on your device and download its contents, in which case it’ll start taking up hard drive space from your computer once again. 
 
Let’s have a closer look though into your local Dropbox folder. 
 
First off, can you please check your device’s menu bar, and let me know if you can see a small Dropbox icon at the moment? If yes, hover over it and send me its syncing status and app version. 
 
Now, about the main difference between the two features; with selective sync, you can choose entire folders to be removed completely from the desktop app (these folders still remain visible on your web account). However, you can make individual files online-only, which will replace the actual file with a placeholder that’s still visible on the Dropbox app and doesn’t take up as much space. 
 
Hope this helps a bit! Let me know when you’ve got more updates.
Randog's avatar
Randog
New member | Level 2
4 years ago

I deleted a file from my drop box on 5-17-2022.  I went to the deleted files and it wasn't there. I also went to the events file, It show's that I deleted it on 5-17 but the file isn't there either. How can I recover it?

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    4 years ago
    Randog wrote:

    I deleted a file from my drop box on 5-17-2022.  I went to the deleted files and it wasn't there. I also went to the events file, It show's that I deleted it on 5-17 but the file isn't there either. How can I recover it?

    Unfortunately, you can't recover it using Dropbox. The deletion occurred more than 30 days ago, which is the limit for file recovery (note that upgrading now will not help).

     

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