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I can't access the Dropbox site
I have a paid dropbox subscription, which was accessible to my mobile, iPad and Laptop.
I needed a new laptop. On dropbox.com, I can't get my files.
I cannot get access to my dropbox files on...
Hi jeffreysgreen1,
Just stepping in to help further here.
You most likely have different emails set up in each place, and one of them is correct, so let's find out which one!
Tap the person icon in the iPad or iPhone apps to see which email you set it to use there, since that's going to be the one you have your files in.
Let me know what you see!
Thank you Jay.
I have been trying to load on Google Chrome & Edge.
When I log into Dropbox on Edge, it brings up with only a few files recently created and added TO A NEW free subscription, not my existing subscription. The same files show in File Explorer.
https://capture.dropbox.com/jrp0AvkMzmcNpvfQ
It does not load all of the 100's of files I have on my dropbox accessible to my iPad and iPhone.
It's as if it has not recognised my paid subsscription.
What do you think is my next step please?
Jeffrey
Calvin2DBX
Dropbox Community Moderator
Dropbox Community ModeratorHi jeffreysgreen1,
Just stepping in to help further here.
You most likely have different emails set up in each place, and one of them is correct, so let's find out which one!
Tap the person icon in the iPad or iPhone apps to see which email you set it to use there, since that's going to be the one you have your files in.
Let me know what you see!
Whoops,
My iPhone and iPad are [email removed as per Community Guidelines]
my accidentally created new computer profile is [email removed as per Community Guidelines]
- my business email.
Hmmm!
Thank you CalvinDBX.
On my iPad, it has a link to 'connect a computer'- should I try this?
Do I have to cancel my arcamdigital profile first?
Shou
I fixed it thanks to your suggestions.
Cheers
jeffreysgreen1
