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Forum Discussion
jmoleary
4 months agoHelpful | Level 6
I can't pin a specific Dropbox folder to Quick access on my Windows 10 device.
(Dell Desktop XPS 8940. 64 GB of RAM. Windows 11 Professional. Latest version of Dropbox Windows app, downloaded last week) I have a specific Dropbox folder that will not pin to quick access....
- 3 months ago
I believe I managed to solve the problem. It appears to have been a corrupted Quick Access Cache. What did it for me was to delete that cache per the instructions below. Once I did that I was able to pin the folder.
So not a dropbox issue at all, sorry
File Explorer Feature of Pin to Quick Access not working in Windows 11 - Microsoft Q&A
š§¼ Delete Corrupt Quick Access Cache- Open File Explorer and paste this into the address bar: %AppData%\Microsoft\Windows\Recent\AutomaticDestinations
- Find and delete the file named: f01b4d95cf55d32a.automaticDestinations-ms
- Restart your PC. This file will regenerate automatically and may resolve the issue.
jmoleary
3 months agoHelpful | Level 6
No unfortunately the behavior remains the same.
The folder in question is near the root of my dropbox. When I look in file explorer I see something that looks like this
Dropbox
| ---- My Name
| ----- Folder 1
| ----- Folder 2
| ----- Folder 3
| ----- Folder 4
| --- etc. etc. etc.
Just one folder here (let's say, "Folder 3") is the one that will not pin. All the rest will.
Nancy
Dropbox Community Moderator
3 months agoHi from me as well, jmoleary! If the issue persists while the Dropbox app isnāt running, then it may not be directly linked to Dropbox, as Megan also mentioned previously.
If you create a copy of the folder in question outside of your local Dropbox folder, are you able to pin it to your Quick access then?
- jmoleary3 months agoHelpful | Level 6
When I created a copy outside of Dropbox and pinned it, the copy pinned just fine.
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