Need to see if your shared folder is taking up space on your dropbox đŸ‘šâ€đŸ’»? Find out how to check here.

Forum Discussion

jmoleary's avatar
jmoleary
Helpful | Level 6
4 months ago
Solved

I can't pin a specific Dropbox folder to Quick access on my Windows 10 device.

(Dell Desktop XPS 8940.  64 GB of  RAM.  Windows 11 Professional.   Latest version of Dropbox Windows app, downloaded last week) I have a specific Dropbox folder that will not pin to quick access....
desktop
Folders
windows
  • jmoleary's avatar
    jmoleary
    3 months ago

    I believe I managed to solve the problem.  It appears to have been a corrupted Quick Access Cache.  What did it for me was to delete that cache per the instructions below.  Once I did that I was able to pin the folder.   

    So not a dropbox issue at all, sorry

    File Explorer Feature of Pin to Quick Access not working in Windows 11 - Microsoft Q&A

    đŸ§Œ Delete Corrupt Quick Access Cache

    1. Open File Explorer and paste this into the address bar: %AppData%\Microsoft\Windows\Recent\AutomaticDestinations
    2. Find and delete the file named: f01b4d95cf55d32a.automaticDestinations-ms
    3. Restart your PC. This file will regenerate automatically and may resolve the issue.
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 months ago

Hi from me as well, jmoleary! If the issue persists while the Dropbox app isn’t running, then it may not be directly linked to Dropbox, as Megan also mentioned previously. 

If you create a copy of the folder in question outside of your local Dropbox folder, are you able to pin it to your Quick access then?

jmoleary's avatar
jmoleary
Helpful | Level 6
3 months ago

When I created a copy outside of Dropbox and pinned it, the copy pinned just fine.

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

Recent Discussions