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tcstts's avatar
tcstts
Helpful | Level 5
5 months ago
Solved

I can't reinstall Dropbox on my laptop - after a point the installation process just stops

I uninstalled the Dropbox app from my laptop as its file structure would not sync with the web version. When I reinstalled it, it had retained the old incorrect file structure; I uninstalled it aga...
desktop
Install
  • tcstts's avatar
    tcstts
    4 months ago

    I do have Google Drive although rarely used. 

    In the end I solved the problem by running a System Restore in Windows to the day before I had uninstalled Dropbox. This restored the app and it was perfectly synced. 

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 months ago

Hi tcstts, thanks for providing these details.

Could you let me know more about where you're seeing this message in the Dropbox desktop application?

If you can, could you copy and paste a screenshot in your next reply to see this message?

This will help me to assist further!

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