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tcstts's avatar
tcstts
Helpful | Level 5
5 months ago
Solved

I can't reinstall Dropbox on my laptop - after a point the installation process just stops

I uninstalled the Dropbox app from my laptop as its file structure would not sync with the web version. When I reinstalled it, it had retained the old incorrect file structure; I uninstalled it aga...
desktop
Install
  • tcstts's avatar
    tcstts
    4 months ago

    I do have Google Drive although rarely used. 

    In the end I solved the problem by running a System Restore in Windows to the day before I had uninstalled Dropbox. This restored the app and it was perfectly synced. 

tcstts's avatar
tcstts
Helpful | Level 5
5 months ago

I use Bitdefender, but I've never changed any of the settings, and it installed fine the first time when I had the same setup. 

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 months ago

Could you try temporarily disabling BitDefender and then reinstall the Dropbox desktop application to see if this helps?

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