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Maemae76's avatar
Maemae76
Explorer | Level 4
6 years ago

I forgot my Vault password

I’ve forgotten my vault password and changed phones. How to unlock? Thx

desktop
Dropbox Vault

6 Replies

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  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 years ago

    Hi Maemae76, thanks for posting on the Community!

     

    I'm sorry to hear about this. Have you tried these steps to reset the PIN on your Dropbox Vault?

     

    If you get an error when doing so, please let me know!

  • Daphne's avatar
    Daphne
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 years ago

    Sorry to hear that Maemae76!

     

    Just to clarify, were you not able to reset the PIN with the steps under "Reset your PIN" in the article Jay linked above?

     

    If not, is this due to not receiving the reset email? 

     

    Let me know where you're running into an issue with this!

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    6 years ago

    Hey Maemae76, have you tried doing this from another browser or an incognito window?

     

    If you have, maybe clearing the cache will do the trick instead. 

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    6 years ago

    Hey Maemae76, have you tried doing this from another browser or an incognito window?

     

    If you have, maybe clearing the cache will do the trick instead. 

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