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Cecily's avatar
Cecily
New member | Level 2
7 hours ago
Solved

I need help to terminate a sync gone bad

I posted the text below to the Dropbox help, and the suggestion I got was to pause the sync. Well, that's not what I want to do. The next suggestion this AI bot came up with was to quit the Dropbox ...
sync
  • Rich's avatar
    Rich
    2 hours ago
    Cecily wrote:

    Uninstall the Dropbox app? Is that the same thing as unlinking my computer?

    You probably only need to uninstall/reinstall, but you'll want to rename the Dropbox folder and start over.

    First, exit the Dropbox application and uninstall it. Then rename your existing Dropbox folder to Dropbox_OLD or similar, just in case, and reinstall Dropbox.

    You'll need to sync everything all over again, but if you choose to have everything as online-only during the install, it shouldn't take too long, depending on the number of files you have.

Cecily's avatar
Cecily
New member | Level 2
1 hour ago

Thanks Rich! ❤️ I'll give that a go.

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