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rhaines765's avatar
rhaines765
New member | Level 2
7 years ago
Solved

I want to stop backing up my desktop on Dropbox.

I am using a different app to backup my desktop computer and its files.  I want to continue to use Dropbox, but I don't need it to do the backups.  How can I stop this feature?
desktop
Setting up the apps
  • Walter's avatar
    Walter
    7 years ago

    Hey there rhaines765 - how are you today?

    As our desktop app is designed to watch your Dropbox folder and sync any files placed in the folder you'll only need to uninstall it. Remember, your Dropbox folder is just like any other folder on your hard drive, but with syncing features.

    You'd then be able to access your Dropbox account through the website at:

    https://www.dropbox.com/

    Note that the Dropbox folder itself is still there as a local copy of your Dropbox files at the time you uninstalled (or unlinked) our app from your account on your desktop computer.

    I hope this information helps and please let me know if you have any more questions!

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

How long has it been since your files went missing? Was it over 30 days ago? What plan are you on currently?

tess e's avatar
tess e
Collaborator | Level 8
4 years ago

I believe it was May 6th. The insane thing is that I am on a free plan. I had removed and reinstalled drop box because it was not working right.  The moment I reinstalled it went crazy.  I was told it would only grab our files in a paid account, but that is incorrect. I kept getting messages that dropbox was full and I needed to upgrade. I feel like it was done to force my company to buy a plan.  (Which they are too cheap to do) I didn't want my files on there except the ones the company posted for our sales team. Suddenly all my files are stuck to dropbox including my personal files. I did not approve anything.  And many have just disappeared. It says they are in dropbox. The folders are but they are empty. I reached out that day but since it is a free account I was just pretty much dismissed after being told I'm pretty much clueless. Been using DB for a few years. Never had this happen until recently. It also loaded a virus on my pc. I had to set a malware program on it but it still did a lot of damage.  I have not recovered 75% of my recent files. 

 

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