Forum Discussion

Ture_Alsvik's avatar
Ture_Alsvik
Explorer | Level 3
7 years ago

I'm getting an MSVCP140.dll and I can't uninstall or run the desktop app

I was considering switching to a business plan, but for weeks i have been stuck with an MSVCP140.dll error on opening Dropbox. Iøm unable to uninstall or to run the app. I've searched around seeing...
desktop
Setting up the apps
Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
7 years ago

Thanks for giving that a try, Ture_Alsvik. 

Could you also attempt to run an advanced reinstall?

If you get stuck at any point in time during the process, could you please let me know which step and what behavior you experience?

Let me know of any updates!

Ture_Alsvik's avatar
Ture_Alsvik
Explorer | Level 3
7 years ago

Followed your steps - but had to delete all instances of DropBox in regedit, because some services was still running preventing me from deleting the files. Restarted, installed using the offline installer ...

 

Nothing happens. I never get information on Dropbox having finish the install and neither any errors. Restarted after about an hour, Dropbox gave me same error message about missing MSVCP140.dll ...

So ... i'll start looking for some other sync-service to use! But thanks for your help :)

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago

    Sorry to hear that you're still having trouble with this, Ture_Alsvik.

    I'd be more than happy to send you a ticket to the email address associated with your Community profile if you'd like to look into this a bit more in depth. 

    Let me know how you'd like to proceed and I'll make sure to get back to you as soon as possible!

    • Ture_Alsvik's avatar
      Ture_Alsvik
      Explorer | Level 3
      7 years ago

      Yes, please. 

      It must be possible to fix this.

      • Lusil's avatar
        Lusil
        Icon for Dropbox Staff rankDropbox Staff
        7 years ago

        I hear you, Ture_Alsvik! I'll do my best to help. :innocent:

        I've sent you a ticket, so when you have the chance, please check your inbox and we'll take it from there. 

        Looking forward to hearing back from you!

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