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Hillsgolfer's avatar
Hillsgolfer
Explorer | Level 3
3 years ago
Solved

Installing Dropbox on new Microsoft Surface Pro is failing

I’m trying to install Dropbox and it stops in all different fazes of the download. Pushing Retry over and over.
desktop
Install
Setting up the apps
  • Walter's avatar
    Walter
    3 years ago

    Hey JuanaM, sorry to hear you're having issues with this.


    May I ask if you're trying to install the Dropbox for S mode on Windows or the regular desktop app? 

Hillsgolfer's avatar
Hillsgolfer
Explorer | Level 3
3 years ago

Hannah I’m trying to download from the Microsoft store. It gets all the way to 18 out of 19MB and stops and says. There has been an error. Retry.

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Thanks for the update here.

 

Have you restarted the device at all, to see if that helps?

  • Hillsgolfer's avatar
    Hillsgolfer
    Explorer | Level 3
    3 years ago
    Oh yah. Several times.
    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hi Hillsgolfer, what is the OS that the device uses? 

       

      If you try this link, are you able to download the stable version of our app?

      • Hillsgolfer's avatar
        Hillsgolfer
        Explorer | Level 3
        3 years ago
        12th Gen Intel
        64bit operating system x64 based processor
        Windows 11 Home
        I’ll try the link you sent.

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