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Hillsgolfer's avatar
Hillsgolfer
Explorer | Level 3
3 years ago
Solved

Installing Dropbox on new Microsoft Surface Pro is failing

I’m trying to install Dropbox and it stops in all different fazes of the download. Pushing Retry over and over.
desktop
Install
Setting up the apps
  • Walter's avatar
    Walter
    3 years ago

    Hey JuanaM, sorry to hear you're having issues with this.


    May I ask if you're trying to install the Dropbox for S mode on Windows or the regular desktop app? 

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Thanks for the update here.

 

Have you restarted the device at all, to see if that helps?

Hillsgolfer's avatar
Hillsgolfer
Explorer | Level 3
3 years ago
Oh yah. Several times.
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi Hillsgolfer, what is the OS that the device uses? 

     

    If you try this link, are you able to download the stable version of our app?

    • Hillsgolfer's avatar
      Hillsgolfer
      Explorer | Level 3
      3 years ago
      12th Gen Intel
      64bit operating system x64 based processor
      Windows 11 Home
      I’ll try the link you sent.
    • Hillsgolfer's avatar
      Hillsgolfer
      Explorer | Level 3
      3 years ago

      Megan Hannah So far so good. I used the link Megan sent to download from the website. So far it looks as if everything is working. I'll know more once I start inputting data into my ARM system from GDM. Thank you. I will let you know and accept solution soon. 

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