Forum Discussion

Sarah W.31's avatar
Sarah W.31
New member | Level 1
10 years ago

iPad app won't let me log in - please help!

The dropbox app won't let me login on the iPad app, it keeps giving me the message "login failed" even though the credentials are 100% accurate.

 

Also, for every four or five tries I do, it takes me to a page with a captcha and asks me to verify. The captchas are mostly illegible, but when I finally do find one I can read I type it in and click verify only to have the app kick me out to the sign in screen and give me that same "login failed" message. 

 

Note: my iPad iOS and dropbox app are both completely up to date.

Mobile
Setting up the apps

32 Replies

Replies have been turned off for this discussion
Show More
  • Daphne's avatar
    Daphne
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 years ago
    Hey there tango1, sorry for the late reply here!
     
    Are you still having this issue? If you are can you please let me know if you are receiving any error messages when trying to sign in, a screenshot of this would be helpful.
     
    Looking forward to your reply - Thanks!
  • tango1's avatar
    tango1
    Explorer | Level 4
    7 years ago

    Same problem !!!

    "Login Failed"

    I give up and use Box.com

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    7 years ago

    For those of you on older iPads, remember that the Dropbox app now requires iOS 10, and older versions of the Dropbox app that would previously connect to Dropbox are being blocked as they are no longer compatible with the service. So for some of you, this isn't a case of a simple problem that can be resolved, and is, in fact, planned obsolescence of the Dropbox app.

    If you have an older iPad on iOS 9 or earlier, it's just a matter of time before it's no longer able to connect to the Dropbox service.

  • tango1's avatar
    tango1
    Explorer | Level 4
    7 years ago

    Thank you Rich, Dropbox should give such an explanation instead of "login failed".

  • Typaden's avatar
    Typaden
    New member | Level 2
    7 years ago
    I can’t log into my account using my iPhone.
  • Daphne's avatar
    Daphne
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 years ago
    Hey Typaden,
     
    Can you let us know some more info about the issue you’re facing? Such as if you are trying to sign in via the mobile app or the web browser on your device. Also, if you see any error messages then please send a screenshot of this (excluding any personal info).
     
    Thanks!
  • rt_asl's avatar
    rt_asl
    New member | Level 2
    7 years ago

    No kidding. I just wasted an hour trying to get my older iPad to connect to Dropbox.  Let's try "customer service" Dropbox!  How hard is it to have a meaningful error message??

    I think I'll be joining the crowd and using another service.

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!