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Sarah W.31's avatar
Sarah W.31
New member | Level 1
10 years ago

iPad app won't let me log in - please help!

The dropbox app won't let me login on the iPad app, it keeps giving me the message "login failed" even though the credentials are 100% accurate.

 

Also, for every four or five tries I do, it takes me to a page with a captcha and asks me to verify. The captchas are mostly illegible, but when I finally do find one I can read I type it in and click verify only to have the app kick me out to the sign in screen and give me that same "login failed" message. 

 

Note: my iPad iOS and dropbox app are both completely up to date.

Mobile
Setting up the apps

32 Replies

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  • Radox's avatar
    Radox
    New member | Level 2
    9 years ago

    I got rid of all capitals and numbers from my password and changed it via the ipad and that worked!

  • Rp987's avatar
    Rp987
    New member | Level 2
    9 years ago

    Love the added security of only allowing all-lowercase passwords.

  • jcecorn's avatar
    jcecorn
    New member | Level 2
    9 years ago

    >You may want to try on a computer rather than an iPad Julie then.

     

    /PMSL

     

    Good one, mate.

  • pwmeek's avatar
    pwmeek
    New member | Level 2
    9 years ago

    Evidently this has been a problem for years. My iPad is now refusing to let me login as well.

     

    Does Dropbox have any techs monitoring these forums?

     

    There are plenty of other file-sharing/cloud-storage solutions out there.  I think my "solution" will be to abandon DropBox.

  • tango1's avatar
    tango1
    Explorer | Level 4
    7 years ago

    i have the same issue since few days, correct password but cannot login via my iPad, Dropbox sucks !!!

  • Daphne's avatar
    Daphne
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 years ago
    Hey there tango1, sorry for the late reply here!
     
    Are you still having this issue? If you are can you please let me know if you are receiving any error messages when trying to sign in, a screenshot of this would be helpful.
     
    Looking forward to your reply - Thanks!
  • tango1's avatar
    tango1
    Explorer | Level 4
    7 years ago

    Same problem !!!

    "Login Failed"

    I give up and use Box.com

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    7 years ago

    For those of you on older iPads, remember that the Dropbox app now requires iOS 10, and older versions of the Dropbox app that would previously connect to Dropbox are being blocked as they are no longer compatible with the service. So for some of you, this isn't a case of a simple problem that can be resolved, and is, in fact, planned obsolescence of the Dropbox app.

    If you have an older iPad on iOS 9 or earlier, it's just a matter of time before it's no longer able to connect to the Dropbox service.

  • tango1's avatar
    tango1
    Explorer | Level 4
    7 years ago

    Thank you Rich, Dropbox should give such an explanation instead of "login failed".

  • Typaden's avatar
    Typaden
    New member | Level 2
    7 years ago
    I can’t log into my account using my iPhone.

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