Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

MadRanger's avatar
MadRanger
Explorer | Level 4
5 years ago
Solved

Iphone-Strongbax does not save changes to file on Dropbox

I upgraded my iPhone, deleted the Dropbox account from the old phone (so I now have only three machines connected) and now changes made to my Strongbox file via the iPhone are not saved. How do I res...
Mobile
Setting up the apps
sync
  • Mark's avatar
    Mark
    5 years ago

    When you go to https://www.dropbox.com/account/connected_apps can you see StrongBox listed?

     

    What happens if you disconnect it? That should stop the device working on the phone if its one account and ask you to relink.

Mark's avatar
Mark
Icon for Super User II rankSuper User II
5 years ago

Ok, thats a good start - I'd go to Strongbox now and ask why its not connecting properly. Everything from this side seems to be

MadRanger's avatar
MadRanger
Explorer | Level 4
5 years ago
Wilco, Mark. Thanks.

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!