We’re Still Here to Help (Even Over the Holidays!) - find out more here.
Forum Discussion
anotheruserhere
3 years agoHelpful | Level 6
MacOS Users Severely Punished?
Hello- I'm a very long time DropBox supporter with both family plans and business plans for my small business.
Want to double check what I'm finding for Mac Users. The following document outlin...
FedericoCampanale
3 years agoHelpful | Level 5
@Megan
Sorry but this is really ostrich attitude and reply from Dbox team.
You clearly hear that most of users DON'T WANT this way of working with cloud based (files) apps, and in this case Dropbox. So please find a way.
As for now, I"m on the latest MacOS and the "old" / not ruined version works fine. I won't update and won't comply to a policy (whether from Apple or from you guys) to pay for an app that doesn't give me anymore what I want. I'll change provider.
Bad bad bad.... Sorry to say!
Please again, come up with a solution!
_||_
anotheruserhere
3 years agoHelpful | Level 6
Think I speak for others when I say that in general, Dropbox seems to be drastically behind its competition on MacOS. It's easy to blame Apple, but the other cloud providers seem to have found ways to work within great security and privacy policies. Not saying they're better (because I still prefer DropBox). Just saying that if DropBox's position is to blame Apple, then good luck with that. It's not an explanation, it's blaming someone else for their own shortcomings.
All this being said, this is NOT frustration with you or with DropBox support. This is blaming Dropbox management priorities and their inability (or lack of interest) in addressing Mac customer satisfaction. It's no secret Dropbox Mac is impotent. I guess Dropbox as a company just chooses to not care and just milk $$ out of these customers who tend to spend more per user than other platforms.
About Apps and Installations
Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.
The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!