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bob47's avatar
bob47
Helpful | Level 5
3 years ago
Solved

Migrating to New PC / Business & Personal Linked / Only Personal Shows in File Explorer & ERROR MSG

Thanks in advance for any help.     I'm migrating to a new PC.  How do I get both Personal & Business directories to show in File Explorer? My old PC is Windows 11 and File Explorer shows both my D...
desktop
dropbox business
  • bob47's avatar
    bob47
    3 years ago

    Hey Jay - 

     

    All good now -  I was using CaptureWiz pro and checked the systray and saw the Dropbox logo and notification box in red -  bingo - THAT is the Dropbox APP to connect the two accounts.  Around the same time a co-worker got back to me with the sys tray direction.  

     

    Perhaps there could be some clarity in the switch-between-accounts or other help pages using the phrase "the desktop app" so that it prevents confusion between the Dropbox Apps under the Start menu or on the Taskbar  and the other Dropbox app under hidden icons in the System Tray.  Pretty basic Windows stuff I know - but as much as I use PC's I'm rarely (like once every 5 years) doing a fresh install.   I usually look for apps on my Taskbar or in Start but of course should have remembered to look for hidden icons in the system tray where "the desktop app" referenced in the help page(s) resides.   

     

    So if I was to state the Windows 11 procedure for a new PC (and perhaps to help anyone who stumbles across this thread): 1) download the Dropbox software which will load a directory in the Start menu with two visible "apps": the Dropbox "Icon"  (File Explorer Clone -not sure of the official name) and Dropbox Website icon.   The installation of Dropbox also places the Dropbox "notification" app in the System Tray.  At the same time the active Dropbox account will be active in the File Explorer list of "directories/drives".  The Dropbox "notification" app in the system tray will be the process used to Link two accounts etc by logging into the second account and allowing the system to sync. 2) then I think the existing instructions follow. 

     

    Again pretty basic Window stuff but had me puzzled. 

     

    thanks again for the help. 

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi bob47, just so we're on the same page, could you attach a screenshot of the Dropbox desktop application from when you click on the icon in the system tray near the clock? 

Jimmyinstt's avatar
Jimmyinstt
New member | Level 2
2 years ago

Hi Jay,

 

I have the same issue.  New PC. Files are linked in browser.  I have installed DropBox and can see my business account on my file manager.  I cannot find a way to show the personal and business account on my file manager. I cannot add my personal account to my file manager.

 

Each account has a different email address id that matters, and both are paid subscriptions. I am running Windows 11 Pro.

 

Cheers

 

Jim

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Jimmyinstt, sorry to hear about this.

     

    Are you able to link your Business and personal accounts, if you follow the steps in this article?

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