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JoyDasan's avatar
JoyDasan
Helpful | Level 5
3 years ago
Solved

Move Option not Visible in the app. Help?

Hello All,

I wanted to move the dropbox desktop to my D location in Hard drive as i ran out of space in the C location. As suggested I can locate the preferences in the Settings Tab, but no move location is visible. Can someone help me with this please.

Regards

JD

desktop
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  • JoyDasan's avatar
    JoyDasan
    3 years ago

    Hi Megan,

    I solved it today. 

    Uninstalled Dropbox from PC

    Installed again with advance setting option. Selected the location and moved it there.

    Manually deleted the earlier offline files from the original location

    And this is done now.

    Thank you so much for being of support to get this sorted. 

     

4 Replies

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi JoyDasan, let's jump right into this! 

     

    Which version of the app do you use on your end? It might sound trivial, but have you tried rebooting your device?

     

    If I were you, I'd also sign out of the app, then back in.

     

    Let me know if you see different results after this! 

  • JoyDasan's avatar
    JoyDasan
    Helpful | Level 5
    3 years ago

    Hi Megan,

    Yes, I have rebooted the device and that does not help.

    I am unable to find the version information online or in the app, please help.

    I signed out and signed in again and still it is the same.

    For preference - I have to use the settings option. preference option is available on settings but has only the following options listed.

    Preferences
    Language
    Date format
    Automatic time zone
    Early releasesGet included on early releases for new Dropbox features. Early release features are subject to these additional terms.
     
    See info about people who view my filesMore about viewer info
    On by default
    Manually added contacts
    Default access to folder uploadsNew folders you upload are accessible to everyone with access to the upload location.
    Online-only files on MacThis displays online-only file sizes in Mac Finder as zero bytes so you can easily review which files are taking up hard drive space.
     
    Thats about all. Nothing to move or shift the destination.
     
    Regards
    JD 
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi JoyDasan, if you locate your Dropbox icon, next to your WiFi and hover your mouse there, it should give you the app's version.

     

    It would look something like this: 167.4.xxx. 

     

    It's important to note, that based on the info you provided about what you see on the page, it seems that you're accessing your account settings online. In order for you to move your Dropbox folder, you'd need to access the app's settings.

     

    If you click on the little icon in your task bar, as mentioned above you should be able to access the app's preferences. 

  • JoyDasan's avatar
    JoyDasan
    Helpful | Level 5
    3 years ago

    Hi Megan,

    I solved it today. 

    Uninstalled Dropbox from PC

    Installed again with advance setting option. Selected the location and moved it there.

    Manually deleted the earlier offline files from the original location

    And this is done now.

    Thank you so much for being of support to get this sorted. 

     

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