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Forum Discussion

Rodney E.'s avatar
Rodney E.
New member | Level 1
11 years ago
Solved

My Dropbox desktop app is stuck on "Connecting".

Dropbox won't connect on my pc with windows 7. I've re-installed, rebooted and tried: https://help.dropbox.com/desktop-web/configuring-firewall Most of the preferences buttons are disabled; selecti...
desktop
Setting up the apps
  • Markus M.11's avatar
    Markus M.11
    10 years ago

    Has anynone found a solution for this ? I've unlinked and reinstalled in 5 different ways and I can't get it to work no matter what i do...  


    Edit: Found a fix for myself

    Go to proxies on your Mac and disable ''Auto Proxy Discovery''. I did not realise that this needed to  be disabled in order for there to be no proxies. As I have a new computer I thought proxies where basically none.

    Hope this helped someone. Here's another thread with more fixes.

    https://www.dropboxforum.com/hc/en-us/community/posts/206754586-Dropbox-3-20-1-not-connecting-not-syncing

David S.178's avatar
David S.178
Collaborator | Level 9
11 years ago

I, too, have recently begun seeing Dropbox display "Connecting..." but never completing the connection. But my problem is not a firewall or antivirus program, because I am continuing to use the AVG system--nothing has changed on my Windows 8 system, and my network works just fine.

The problem is clearly that Dropbox is failing to detect when the network comes back up after the computer restarts. It is likely due to a bug in Dropbox; it may be a bug introduced in a recent version, or a recent timing change in Dropbox or elsewhere in Windows 8 may have activated a bug that was always there.

I did find a workaround, which readers may find useful:

1.Right-click on the Dropbox icon in the Notification Area (taskbar).

2.Move the mouse to the top of the popup box and click on "Pause syncing".

3.Move the mouse down then back up and click on "Resume syncing".

This operation will restart Dropbox such that it will discover that the Internet connection is working. It will then download the file list and get itself up to date.

David Spector

Springtime Software

  • Gordon S.10's avatar
    Gordon S.10
    New member | Level 2
    9 years ago
    The workaround worked for me on Windows 7. Many thanks.
    • Gordon S.10's avatar
      Gordon S.10
      New member | Level 2
      9 years ago
      Oh Oh. It worked for a few seconds then the Connecting message displayed again.
      • Karen_YiSin's avatar
        Karen_YiSin
        Helpful | Level 5
        9 years ago
        you can try to pause the connecting and resume the syncing.
        hope this goes well to you as in i tried mine, it works perfectly.

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