Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Rodney E.'s avatar
Rodney E.
New member | Level 1
11 years ago
Solved

My Dropbox desktop app is stuck on "Connecting".

Dropbox won't connect on my pc with windows 7. I've re-installed, rebooted and tried: https://help.dropbox.com/desktop-web/configuring-firewall Most of the preferences buttons are disabled; selecti...
desktop
Setting up the apps
  • Markus M.11's avatar
    Markus M.11
    10 years ago

    Has anynone found a solution for this ? I've unlinked and reinstalled in 5 different ways and I can't get it to work no matter what i do...  


    Edit: Found a fix for myself

    Go to proxies on your Mac and disable ''Auto Proxy Discovery''. I did not realise that this needed to  be disabled in order for there to be no proxies. As I have a new computer I thought proxies where basically none.

    Hope this helped someone. Here's another thread with more fixes.

    https://www.dropboxforum.com/hc/en-us/community/posts/206754586-Dropbox-3-20-1-not-connecting-not-syncing

Bogdan G.2's avatar
Bogdan G.2
New member | Level 1
11 years ago

I had the same problem on Windows 7 (64bit). What worked for me was:

- Kill the "Dropbox.exe" process from Windows Task Managers/Processes.

- Restart Dropbox.

  • danipi0187's avatar
    danipi0187
    Explorer | Level 4
    9 years ago

    Tried below, Nothing solve my issues,:

    1. Unlink and re-link dropbox account

    2. Kill the "Dropbox.exe" process from Windows Task Managers/Processes. Restart Dropbox.

     

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!