Your workflow is unique 👨‍💻 -  tell us how you use Dropbox here.

Forum Discussion

Toa_Of_Justice's avatar
Toa_Of_Justice
Helpful | Level 6
4 months ago
Solved

New experience in system tray: Clicking folder link also opens file

Application Affected Dropbox desktop app Device Desktop PC Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) 233.3.4870 Question or Issue I enable...
desktop
Folders
windows
  • Megan's avatar
    Megan
    1 month ago

    Hey there, Toa_Of_Justice​!

    We fully take the blame, and apologize for not seeing your messages sooner. I'm deeply sorry about this, but it's never too late to see how we can help.

    Do you still experience the same issue on your end? 

    To make sure your Dropbox app is on the latest app version, you can also go here and try to manually update it from that page. Does the behavior remain the same then? 

    Keep me posted!

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 months ago

Hey there, Toa_Of_Justice​, let's jump right into this! 

I definitely see where you're coming from. Could you also send me a few screenshots of the behavior you mentioned, in order for me to have a visual too?

Waiting for your updates! 

  • Toa_Of_Justice's avatar
    Toa_Of_Justice
    Helpful | Level 6
    4 months ago

    I put a red box around the folder link in each of these screenshots.

    Current tray pop-up experience (clicking this link only opens the folder as expected):

    Folder link of current Dropbox tray pop-up experience

    New tray pop-up experience (clicking this link opens the folder and the file):

    Folder link of new Dropbox tray pop-up experience

    Here is a link to a screen recording of the bug.

    EDIT: I found a workaround: click the ellipsis menu on the right of a file and then click "Show in File Explorer". This opens only the folder as expected.

    Workaround for buggy folder link in new Dropbox tray pop-up experience

     

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!