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JGersh's avatar
JGersh
Helpful | Level 5
3 years ago
Solved

New message notifications will not go away

I have several “unread” messages from Dropbox which when opened or marked as read the “2” displayed above the icon will not go away.  The marked as read button does nothing and there appears to be no way to delete the messages ? Using app on new iPad Pro. 

Mobile
Notifications
Tablet
  • Monty3's avatar
    Monty3
    3 years ago
    I ended up removing App from iPhone and reloaded it. Bit of a faff but worked

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  • LDale's avatar
    LDale
    Explorer | Level 4
    3 years ago
    I have the same issue. Clearing the cache did nothing. I don't even see the message when I tap on it. It just goes to the main screen.
  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi LDale, and thanks for reporting this here. 

     

    What’s the app version that your Dropbox app is running at the moment?

  • dmarie26's avatar
    dmarie26
    Explorer | Level 4
    2 years ago

    On 3/24/23, I posed this issue (notification flag won't go away). Now, a year later, I revisited the forum for the same issue. Why can't Dropbox fix the problem, glitches, or what ever it's called. I am beyond frustration.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey dmarie26 - sorry to hear about this.

     

    Could you clarify the version and status of the Dropbox desktop app on your computer? 

     

    Have you tried clicking on  "not now/ show me how/ maybe later" on the top banner of the app window?

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